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1.Transparency Principles.

1.1. We respect the privacy of our clients. The current version of the Privacy Policy is available here.

1.2. We respect the right of competent authorities to collect the necessary information. In certain circumstances, We are obliged to provide the requested information to competent authorities. Request for the information should be made on a legal basis and in compliance with the Policy. We closely scrutinize competent authorities’ requests at our best, and We reserve the right to leave the request without action when it does not comply with the law.

2.Requests from Competent Authorities. General Information.

2.1. Competent authority is any person or organization that has legally delegated by the state, province, municipality, or similar authority capacity or power to perform the function of filing requests for obtaining information and data.

2.2. Any request for information shall be made in clear English language only and include a valid email address for us to deliver our feedback. A valid email is an official email of the competent authority, which is obviously associated with the competent authority in question.

BitStamps.io communicates only via email with a confirmed receipt.

2.3. In case, where permitted, BitStamps.io prefers to receive inquiries via e-mail support@bitstamps.io. (hereinafter “E-mail address for correspondence”). Legal requests may also be served and shall be served in certain cases as prescribed below by mail to:

Bitstamps.io
3130 Balfour Rd

Suite D 187

Brentwood CA 94513

United States
(hereinafter “Address for correspondence”)

2.4. The requests shall include the following information:

1. Full information about competent authority issuing the request for information;
2. The name and identification information of the person in charge;
3. An official e-mail and postal address of the competent authority and contact phone number;
4. A clear description of the types of information that competent authority wants to receive.

2.5. Please allow at least Fifteen (15) days for us to be able to examine your request.

2.6. BitStamps.io can provide Competent Authorities with the following information:

1. The connection between blockchain assets and e-mail of the user;
2. The identification of implemented transactions;
3. The activity of the user on the Website (the connection between IP and user e-mail).

3.Different Types of Requests from Competent Authorities

3.1. Request for information. For obtaining a different type of information a competent authority shall make a request from a valid e-mail as described above to an E-mail address for correspondence. Where it is prohibited by local law to make a request through e-mail, the request of information can be sent in written form to the Address for correspondence.

3.2. Request for the users’ accounts restraint (suspension of operations on accounts). In extraordinary cases, We may restrain the trade activity of a particular account. The competent authority has to file this type of request to the E-mail address for correspondence.

3.3. Request for the seizure and forfeiture of property from user account. Seizure and forfeiture of the assets on users’ accounts are possible only under the court order submitted to us via E-mail address for correspondence. The court order shall be made in (or translated to) the clear English language. For the execution of the forfeit of someone’s digital property, a digital wallet is required.

3.4. Request for taking part in judicial proceedings. As far as we are a Seychelles company, we can participate only in judicial proceedings according to Seychelles legislation. All relevant requests (with subpoenas and court orders) shall be sent to our Address for correspondence.

3.5. No preferences. We give no preferences to the competent authorities from different countries or in regards to different citizenship or tax residence of users. Therefore there are no different rules to provide us requests. All requests should be filed according to the Policy.

4.Requests from Legal Entities and Individuals

4.1. Legal entities and individuals have the right to request information from BitStamps.io.

4.2. Requests from legal entities and individuals to BitStamps.io can be submitted to our email address at support@BitStamps.io.

4.3. Our address for correspondence is mentioned above.

4.4. To legal entities and individuals we can disclose only information and data concerning the activity of the petitioner as our user.

4.5. We reserve the right to keep confidential information about third parties undisclosed to the petitioners.

5.Exemption of Liabilities

5.1. The information and data supplied in response to requests are endeavored to be collected and provided to the fullest and most accurate possible extent. However, nothing in such information and data can be ensured to contain no errors, mistakes, misrepresentations or failures, etc. Such errors, mistakes, misrepresentations or failures, etc. can be the result of human agency, program, or process imperfections, such as i.e. crypto-validation deficiency. THEREFORE, NEITHER BitStamps.io NOR WHERE APPLICABLE ANY OF OUR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OUTSOURCED ADVISORS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO THE INFORMATION AND DATA AND, IN PARTICULAR, AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION AND DATA.

5.2. Nothing in this section shall be deemed or construed as non-willingness to provide the requested information and data.

BitStamps.io 3130 Balfour Rd Brentwood CA, 94513

• E support@bitstamps.io